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Home Loan Starting 6.70%*

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Notice Board

KYC Template

NHB (Registration Certificate)

Bajaj Housing Finance Limited- GST Details

MITC V 6.1 - Retail (Secured & Unsecured)

MITC V 6.1 - LRD & HNI (Secured)

MITC - Developer Finance_V8.1

Fair Practice Code

Interest Rate Policy

Grievance Redressal Matrix

 

Escalation matrix for resolution of complaints
Initial Stage Any complain can be registered through:
Mail : wecare@bajajfinserv.in
Landline: +918698010101
First Level We are committed to resolving your queries/issues within 7 working days.
If you do not hear from us within this time, or you are not satisfied with our resolution of your query then customer may contact us through
Mail id : grievanceredressalteam@bajajfinserv.in
Second Level If the customer is not satisfied with the resolution provided at level 1 within 3 working days,
The customer may post his/her complaint to the Head of Customer Experience at 
Mail ID: customerexperiencehead@bajajfinserv.in
Alternatively, the customers may write to The Head of Customer Experience at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014
Third Level If the customer is not satisfied with the resolution provided at level 2 within 5 working days,the customer may post his/her complaint to the National Manager - Service at 
Mail ID: hema.ratnam@bajajfinserv.in
Alternatively, the customers may write to National Manager - Service at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Pin-411014
Fourth Level In case of non-redressal of the complaint to the customer’s satisfaction, within 15 working days from the above-mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link
https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx
Department of Supervision (Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003
https://grids.nhbonline.org.in/
www.nhb.org.in