Contact Information

Company Secretary

Atul Patni
Company Secretary
BAJAJ HOUSING FINANCE LIMITED
3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014
Phone number : +91 20 7157 6072/6994
Email id: atul.patni@bajajfinserv.in

The Company has also designated a separate email id for investor grievance redressal as under : bhflinvestor.service@bajajfinserv.in

BAJAJ HOUSING FINANCE LIMITED

Registrars and Transfer Agents

KFin Technologies Limited
Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032
Contact Persons :
Mr. S. P. Venugopal
Phone No. 1800 309 4001
E-mail ID: einward.ris@kfintech.com

Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.

Debenture Trustee
Catalyst Trusteeship Limited (Formerly GDA Trusteeship Limited)
GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038
Phone No. : +91-020-25280081
Email Id : dt@ctltrustee.com
Website : http://www.catalysttrustee.com/

Grievance Redressal Matrix

Escalation matrix for resolution of complaints

Initial Stage	Any complain can be registered through: Mail: bhflwecare@bajajfinserv.in Landline: +9102245297300 Timings : 10am to 6 pm
First Level	We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query then customer may contact us through Mail id : grievanceredressalteam@bajajfinserv.in
Second Level	If the customer is not satisfied with the resolution provided at level 1 within 3 working days, The customer may post his/her complaint to the Head of Customer Experience at Mail ID: customerexperiencehead@bajajfinserv.in Alternatively, the customers may write to The Head of Customer Experience at: 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Third Level	If the customer is not satisfied with the resolution provided at level 2 within 5 working days,the customer may post his/her complaint to the National Manager - Service at Mail ID: hema.ratnam@bajajfinserv.in Alternatively, the customers may write to National Manager - Service at: 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Fourth Level	In case of non-redressal of the complaint to the customer’s satisfaction, within 15 working days from the above-mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx Department of Supervision (Complaint Redressal Cell) National Housing Bank 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 https://grids.nhbonline.org.in/ www.nhb.org.in