Service Channels for Quick Information
Call Centre Number:- | 022-45297300 |
WhatsApp for statements:- | 9607025035 |
Email Channel for all queries:- | |
BHFL Portal Link:- | |
Mobile App Link:- | Android - https://play.google.com/store/apps/details?id=com.bhfl IOS - https://apps.apple.com/in/app/bajaj-housing-finance/id1599094903 |
Chat Bot Link for statements:- |
Customer Grievance Redressal Matrix: Escalation Matrix for Complaint Resolution
Level 1 | We are committed to resolving your queries/issues within 15 working days. Some scenarios that require more time may take a maximum of 30 days. |
Level 2 | If you are still unsatisfied with the resolution provided at Level 1, you may post your complaint to the Head of Customer Experience at bhflcustomerexperience@bajajfinserv.in within 3 working days. |
Level 3 | If you are still unsatisfied with the resolution provided at Level 2, you can post your complaint to the Grievance Redressal Officer within 5 working days at hema.ratnam@bajajfinserv.in |
Level 4 | In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format as available under the Grievances section at https://nhb.org.in/. National Housing Bank, Department of Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 |
Contact Information

Company Secretary
Atul Patni
Company Secretary BAJAJ HOUSING FINANCE LIMITED
3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014
Phone number : +91 20 7157 6072/6994
Email id: bhflinvestor.service@bajajfinserv.in

Registrars and Transfer Agents
KFin Technologies Limited
Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032
Contact Persons : Mr. S. P. Venugopal
Phone No. 1800 309 4001
E-mail ID: einward.ris@kfintech.com
Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.

Debenture Trustee
Catalyst Trusteeship Limited
(Formerly GDA Trusteeship Limited) GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038
Phone No. : +91-020-25280081
Email Id : dt@ctltrustee.com
Website : http://www.catalysttrustee.com/