Customer Grievance Redressal Matrix: Escalation Matrix for Complaint Resolution
We are committed to resolving your queries/issues within 15 working days. Some scenarios that require more time may take a maximum of 30 days.
If you are still unsatisfied with the resolution provided at Level 1, you may post your complaint to the Head of Customer Experience at email@example.com within 3 working days.
If you are still unsatisfied with the resolution provided at Level 2, you can post your complaint to the Grievance Redressal Officer within 5 working days at firstname.lastname@example.org
In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format as available under the Grievances section at https://nhb.org.in/.
National Housing Bank,
Department of Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi- 110003
Atul PatniCompany Secretary
BAJAJ HOUSING FINANCE LIMITED
Panchshil Tech Park,
Viman Nagar, Pune - 411014
Phone number : +91 20 7157 6072/6994
Email id: email@example.com
The Company has also designated a separate email id for investor grievance redressal as under : firstname.lastname@example.org
Registrars and Transfer Agents
KFin Technologies Limited
Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032
Contact Persons : Mr. S. P. Venugopal
Phone No. 1800 309 4001
E-mail ID: email@example.com
Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.
Catalyst Trusteeship Limited(Formerly GDA Trusteeship Limited)
GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038
Phone No. : +91-020-25280081
Email Id : firstname.lastname@example.org
Website : http://www.catalysttrustee.com/