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Customer Grievance Redressal Matrix: Escalation Matrix for Complaint Resolution

Level 1

We are committed to resolving your queries/issues within 15 working days. Some scenarios that require more time may take a maximum of 30 days. 
If you do not hear from us within this time, or are not satisfied with our resolution, you may write to us at bhflgrievance@bajajfinserv.in 

Level 2

If  you are still unsatisfied with the resolution provided at Level 1, you may post your complaint to the Head of Customer Experience at bhflcustomerexperience@bajajfinserv.in within 3 working days. 
Alternatively, you can also write to the Head of Customer Experience at: 
Bajaj Housing Finance Limited 
5th Floor, B2 Building 
Cerebrum IT Park, Kumar City 
Kalyani Nagar, Pune 411014 
Maharashtra, India

Level 3

If you are still unsatisfied with the resolution provided at Level 2, you can post your complaint to the Grievance Redressal Officer within 5 working days at hema.ratnam@bajajfinserv.in 
Alternatively, you can also write to the Grievance Redressal Officer at: 
Hema Ratnam 
Bajaj Housing Finance Limited 
5th Floor, B2 Building 
Cerebrum IT Park, Kumar City 
Kalyani Nagar, Pune 411014 
Maharashtra, India

Level 4

In case you are still unsatisfied with our resolution, you can approach the National Housing Bank within 30 days from the date of complaint.
You can lodge a complaint online on this link https://grids.nhbonline.org.in/, or you can file one offline by post in the prescribed format available at this link at the address given below.
National Housing Bank
Department of Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre
Lodhi Road, New Delhi 110003

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Contact Information

Company Secretary

Atul Patni

Company Secretary

BAJAJ HOUSING FINANCE LIMITED
3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014

Phone number : +91 20 7157 6072/6994

Email id: atul.patni@bajajfinserv.in

The Company has also designated a separate email id for investor grievance redressal as under : bhflinvestor.service@bajajfinserv.in

Registrars and Transfer Agents

KFin Technologies Limited

Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032

Contact Persons : Mr. S. P. Venugopal

Phone No. 1800 309 4001

E-mail ID: einward.ris@kfintech.com

Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.

Debenture Trustee

Catalyst Trusteeship Limited

(Formerly GDA Trusteeship Limited)

GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038

Phone No. : +91-020-25280081

Email Id : dt@ctltrustee.com

Website : http://www.catalysttrustee.com/