Service Channels for Quick Information_WC

Service Channels for Quick Information 

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Customer Grievance Redressal Matrix: Escalation Matrix for Complaint Resolution

Level 1

We are committed to resolving customer’s queries/issues within 15 days (some of the scenarios requiring more time will take a maximum of 30 days). If a customer does not hear from us within this time or is not satisfied with our resolution of the query, the customer may write to us at 

Level 2

If the customer is unsatisfied with the resolution provided at Level 1, the customer may post his/her complaint to the head of Customer Experience at, within 5 days. Alternatively, the customers may write to

The Head of Customer Experience at: 
Bajaj Housing Finance Limited,
5th Floor, B2 Building
Cerebrum IT Park, Kumar City,
Kalyani Nagar, Pune- 411014
Maharashtra, India

Level 3

If the customer is still unsatisfied with the resolution provided at Level 2, the customer may post his/her complaint to the Grievance Redressal Officer at, within 7 days.

Alternatively, you can also write to the Grievance Redressal Officer at: 
Hema Ratnam 
Bajaj Housing Finance Limited 
5th Floor, B2 Building 
Cerebrum IT Park, Kumar City,
Kalyani Nagar, Pune 411014 
Maharashtra, India

Level 4

In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link or in offline mode by post at the address given below in the prescribed format available under the Grievances section at

National Housing Bank,
Department of Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi- 110003
Delhi, India

Contact Information_Card_WC

Contact Information

Company Secretary

Atul Patni

Company Secretary

3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014

Phone number : +91 20 7157 6072/6994

Email id:

Registrars and Transfer Agents

KFin Technologies Limited

Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032

Contact Persons : Mr. S. P. Venugopal

Phone No. 1800 309 4001

E-mail ID:

Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.

Debenture Trustee

Catalyst Trusteeship Limited

(Formerly GDA Trusteeship Limited)

GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038

Phone No. : +91-020-25280081

Email Id :

Website :