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Customer Grievance Redressal Matrix: Escalation Matrix for Complaint Resolution

Initial Stage

Any complaint can be registered through:
Mail: bhflwecare@bajajfinserv.in
Phone No.: 02245297300 

First Level

We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query ,then you may write to us at grievanceredressalteam@bajajfinserv.in

Second Level

If you are not satisfied with the resolution provided at level 1 within 3 working days, you may post your complaint to the Head of Customer Experience at:
Mail ID: customerexperiencehead@bajajfinserv.in
Address:
5th Floor, B2 Cerebrum IT Park, Kumar City,
Kalyani Nagar, Pune 411 014
Maharashtra

Third Level

If you are not satisfied with the resolution provided at level 2 within 5 working days, you may post your complaint to the National Manager – Service at:

Mail IDhema.ratnam@bajajfinserv.in

Address:

5th Floor, B2 Cerebrum IT Park, Kumar City

Kalyani Nagar, Pune 411 014

Maharashtra

Fourth Level

In the case of non-redressal of the complaint to your satisfaction, within 15 working days from the above-mentioned matrix, you may approach the National Housing Bank at the address given below in the prescribed format available at link.

Format:https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx

Address:

Department of Supervision (Complaint Redressal Cell)

National Housing Bank,

4th Floor, Core-5A, India Habitat Centre,

Lodhi Road, New Delhi 110 003

Website:

https://grids.nhbonline.org.in/

www.nhb.org.in

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Contact Information

Company Secretary

Atul Patni

Company Secretary

BAJAJ HOUSING FINANCE LIMITED
3rd Floor,
Panchshil Tech Park,
Viman Nagar, Pune - 411014

Phone number : +91 20 7157 6072/6994

Email id: atul.patni@bajajfinserv.in

The Company has also designated a separate email id for investor grievance redressal as under : bhflinvestor.service@bajajfinserv.in

Registrars and Transfer Agents

KFin Technologies Limited

Selenium Tower B, Plot 31–32, Gachibowli,
Financial District, Nanakramguda, Hyderabad – 500 032

Contact Persons : Mr. S. P. Venugopal

Phone No. 1800 309 4001

E-mail ID: einward.ris@kfintech.com

Debenture holders are requested to contact the R&T agent at the above address for transfer, transmission or loss of certificates, consolidation of certificates, Demat/Remat and all other matters relating to shares/debentures including dividend/interest.

Debenture Trustee

Catalyst Trusteeship Limited

(Formerly GDA Trusteeship Limited)

GDA House, Plot No.85,
Bhusari Colony (Right), Paud Road
Pune - 411 038

Phone No. : +91-020-25280081

Email Id : dt@ctltrustee.com

Website : http://www.catalysttrustee.com/