Customer Grievance Redressal Matric: Escalation Matrix for Complain Resolution
| Level 1 | We are committed to resolving your queries/issues within 15 working days. Some scenarios that require more time may take a maximum of 30 days. |
| Level 2 | If you are still unsatisfied with the resolution provided at Level 1, you may post your complaint to the Head of Customer Experience at bhflcustomerexperience@bajajfinserv.in within 3 working days. Alternatively, you can also write to the Head of Customer Experience at: Bajaj Housing Finance Limited 5th Floor, B2 Building Cerebrum IT Park, Kumar City Kalyani Nagar, Pune 411014 Maharashtra, India |
| Level 3 | If you are still unsatisfied with the resolution provided at Level 2, you can post your complaint to the Grievance Redressal Officer within 5 working days at hema.ratnam@bajajfinserv.in Hema Ratnam Bajaj Housing Finance Limited 5th Floor, B2 Building Cerebrum IT Park, Kumar City Kalyani Nagar, Pune 411014 Maharashtra, India |
| Level 4 | In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format as available under the Grievances section at https://nhb.org.in/. National Housing Bank, Department of Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110 003 |
