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Grievance Redressal Matrix

The customer will receive an acknowledgement/response within 2 business days of us receiving the communication.

Level 1 We are committed to resolving customer’s queries/issues within 15 days (some of the scenarios requiring more time will take a maximum of 30 days). If a customer does not hear from us within this time or is not satisfied with our resolution of the query, the customer may write to us at bhflgrievance@bajajfinserv.in
Level 2 If the customer is unsatisfied with the resolution provided at Level 1, the customer may post his/her complaint to the head of Customer Experience at Bhflcustomerexperience@bajajfinserv.in within 5 days. Alternatively, the users may write to
The Head of Customer Experience at:
Bajaj Housing Finance Limited
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune
Maharashtra - 411014
Level 3 If the customer is still unsatisfied with the resolution provided at Level 2, the customer may post his/her complaint to the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in, within 7 days.
Alternatively, the customer may write to Grievance Redressal Officer at:
Hema Ratnam
Bajaj Housing Finance Limited
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Naga Pune,
Maharashtra - 411014
Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 30 days from the date of complaint, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in or in offline mode by post at the address given below in the prescribed format available under the Grievances section at https://nhb.org.in/.
National Housing Bank,
Department of Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road
New Delhi- 110003

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