For existing customers: Call on IVR

  • Access IVR in 10 languages:English, Hindi, Bengali, Marathi, Punjabi,
    Gujarati, Tamil, Telugu, Kannada and Malayalam
    Access to all loan details.

    Dial 8698010101 (Call Charges Apply) (W.e.f 2 May 2015) Step 1- Enter you 7-digit Bajaj Finserv Customer ID, Step 2 : Select from various IVR Options 8698010101

Get information via EMAIL

  • For existing customers: Email

    Write to us at (wecare@bajajfinserv.in) for all your queries

Get information via SMS

  • For existing customers: SMS updates

    SMS ((Keyword below)) to +91 92275 64444

KEYWORD TRANSACTION
AP To receive the download URL for mobile app
GETEMAIL To know your current email address
UPDEMAIL Know your current email address
GETADD To know your current mailing address
CUSTID To know your customer ID
LAN To know your loan account number (LAN)
EMI LAN Know your loan/EMI details
EXPERIA To know your customer portal-Experia username and password
PIN Know your 4 digit EMI Card PIN
SOA To get Statement of account (SOA)
NOC To get No Objection Certificate (NOC) on loan closure
REPSCH Repayment schedule
FEEDBACK Give your valuable feedback
SAT Y Give a positive feedback
SAT N Give a negative feedback

(Your mobile number should be registered with us for this facility). Standard SMS charges applicable

For existing customer:Customer portal

  • For online customer portal click here
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers

For existing customer:Visit our branch

To know the address of your nearest branch Click here"

  • Change of mode of payment (swapping)
  • Purchase/cancellation of insurance policy
  • Foreclosure of loan
  • Refund