Home Loan Contact Details - Bajaj Housing Finance

Contact Bajaj Housing Finance Customer Care

Bajaj Finance Housing Limited ensures an end-to-end borrower-centric approach across the board, and this facility extends to Bajaj home loan customer care as well. Whether you are an existing or a new customer, BHFL’s services are available 24x7 via various mediums, both offline and online. You can correspond with us through Bajaj Housing Finance Ltd. customer care number for any query without a hassle. Read along to know more.

How Do I Reach Out to Bajaj Housing Finance Customer Care?

Bajaj Housing Finance Limited’s services are available through several channels. Self-service mediums include Bajaj Housing Finance Customer portal, virtual assistant SMS service, missed call service, WhatsApp, and more. You can also reach out to us through email, Bajaj Housing Finance customer care number, or by visiting our branch.

How Can I Talk to a Bajaj Home Loan Customer Care Executive?

In case you are a new customer, dial the toll-free Bajaj Housing Finance contact number 1800-103-3535 to talk to a customer care executive. Existing customers can call BHFL at 8698010101 (charges apply) with their registered mobile numbers. If calling from an unlisted number, enter the 7-digit customer ID for verification after dialing the Bajaj home loan customer care number.

Missed Call Service for Home Loans?

The missed call service for home loans enables updates via SMS. One can check home loan contact details, repayment status, policy updates, and many more through SMS. To enjoy this Bajaj Housing Finance home loan customer care service, you need to give a missed call to 7036222221.

Number	Service
7036222221	Missed Call for Home Loan

Alongside missed call, individuals can also enjoy Bajaj housing loan customer care SMS services. Type down the product-specific code and send it to 53010. There are two codes for a home loan. These are –

SMS <CODE> to 53010

CODE	PRODUCT
HL	For salaried fresh home loan
HLBT	For salaried home loan balance transfer

The IVR facility is exclusive for existing customers. To enjoy it dial the Bajaj Finance Housing Limited customer care number 8698010101. This facility is available in 10 languages, including English, Bengali, Hindi, Marathi, Tamil, Malayalam, Kannada, Telugu, Gujarati, and Punjabi.

The Bajaj Finance customer care number Tamil is the same as other languages. You need to select the right option to continue in the language with which you are comfortable.

Access IVR in 10 languages:English, Hindi, Bengali, Marathi, Punjabi,
Gujarati, Tamil, Telugu, Kannada and Malayalam
Access to all loan details.

Dial 8698010101 (Call Charges Apply) (W.e.f 2 May 2015) Step 1- Enter you 7-digit Bajaj Finserv Customer ID, Step 2 : Select from various IVR Options 8698010101

What is the Email ID for Bajaj Finance Customer Care?

Reach out to us via email rather than corresponding using Bajaj housing loan customer care number. Raise a request by providing your email ID, and our representative will revert in some time. Unlike the Bajaj home loan customer care no., 8698010101, this service is accessible to both customers and non-customers.

For existing customers: Email

Write to us at (wecare@bajajfinserv.in) for all your queries

How to Receive Information Via SMS?

You need to provide the information-specific keyword to the Bajaj Housing Finance customer care no. for SMS service, +91 9227564444. These are mentioned below.

For existing customers: SMS updates

SMS ((Keyword below)) to +91 92275 64444

KEYWORD	TRANSACTION
GETEMAIL	To check current email ID
GETADD	To check the current mailing address
UPDEMAIL	To update existing email ID
AP	For the mobile app download URL
CUSTID	To check customer ID
EMI LAN	To learn loan or EMI details
LAN	To learn the current loan account number
NOC	To receive No Objection Certificate on loan closure
SOA	To receive Statement of Account
EXPERIA	To learn Experia username and password
REPSCH	To check repayment schedule
PIN	To check 4-digit EMI Network card PIN
FEEDBACK	To provide feedback
SAT N	To provide negative feedback
SAT Y	To provide positive feedback

(Your mobile number should be registered with us for this facility). Standard SMS charges applicable

For existing customer:Customer portal
For online customer portal click here
Log in using your user ID and password
Access all loan details
Manage your loans
View special offers

For existing customer:Visit our branch

Change of mode of payment (swapping)
Purchase/cancellation of insurance policy
Foreclosure of loan
Refund

Escalation matrix for resolution of complaints

Initial Stage	Any complain can be registered through: Mail : wecare@bajajfinserv.in Landline: +918698010101
First Level	We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query then customer may contact us through Mail id : grievanceredressalteam@bajajfinserv.in
Second Level	If the customer is not satisfied with the resolution provided at level 1 within 3 working days, The customer may post his/her complaint to the Head of Customer Experience at Mail ID: customerexperiencehead@bajajfinserv.in Alternatively, the customers may write to The Head of Customer Experience at: 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Third Level	If the customer is not satisfied with the resolution provided at level 2 within 5 working days,the customer may post his/her complaint to the National Manager - Service at Mail ID: hema.ratnam@bajajfinserv.in Alternatively, the customers may write to National Manager - Service at: 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Fourth Level	In case of non-redressal of the complaint to the customer’s satisfaction, within 15 working days from the above-mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx Department of Regulation and Supervision (Complaint Redressal Cell) National Housing Bank 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 https://grids.nhbonline.org.in/ www.nhb.org.in